training
Are you tired of losing customers and receiving bad reviews?
Wouldn’t you prefer feeling confident that all your team members are trained to consistently deliver great service?
problem-solving
Are you frustrated when your departments are not getting along and productivity suffers?
Wouldn’t you prefer efficient processes in place with increased communication?
vivian campbell
Hello, I am Vivian Campbell, a veteran in hospitality management with over two decades of experience leading hotel openings, refining customer service strategies, and fostering exceptional team dynamics. Throughout my career, I've honed my skills in revenue generation, service excellence, and client satisfaction, earning recognition for my leadership prowess and dedication to elevating guest experiences.
With Vivian Campbell Consulting, founded in 2009, I offer specialized expertise and tailored solutions to propel businesses in the hospitality industry towards lasting success. Whether you're seeking to optimize operations, enhance guest satisfaction, or refine your team's performance, my insights and guidance can empower you to achieve your goals effectively. Let's collaborate to shape a narrative of success and excellence in your hospitality endeavors.
pre-opening
Are you concerned about falling short in crafting a stunning and highly functional property?
Wouldn't you feel reassured knowing your hotel not only boasts exquisite design but also excels operationally?
rebranding
Are worries about rebranding causing anxiety over potential loss of both customers and team members?
Wouldn't it be a relief to have seasoned experts to ensure a smooth transition?