Vivian Campbell is a recognized leader in the hospitality industry with over 20 years of progressive experience in hospitality management, hotel openings and customer service training. Campbell is a highly effective and results driven leader in team development and client relations. She has a proven ability to deliver revenue, service and a high degree of client satisfaction.
Vivian Campbell Consulting was founded in 2009. Leveraging Campbell's 20+ year career with several of the world's leading hotel brands and years of executive and management experience, Campbell is well positioned to offer relevant and actionable insights to help her clients enjoy success in the hospitality industry.
Vivian Campbell Consulting recognizes that the dynamics of each development project and the motivations of each investor are unique.
We believe great development starts with your team.
Our clients love us because while our competitors use the same methods from project to project, we offer a level of focus and engagement that is unsurpassed, allowing us to identify and adapt to opportunities and market forces faster and more efficiently than our competition. Our consulting services extend not only to enhancing the guest experience but to our owners, their employees, investors, and lenders as well. Building relationships up and down the ladder is a cornerstone of our success.
After starting Vivian Campbell Consulting and successfully opening the W Hollywood and the LINE hotel, Campbell’s passion grew for helping others create dynamic guest experiences and exceptional service.
Customer service is crucial for retaining loyal customers and creating new ones. Vivian has trained team members on the importance of anticipating needs and delivering exceptional service in both hotels and restaurants.
We believe brand loyalty starts with your employees.
Our clients love us because while most companies train on the how, we focus on the why. We educate your employees first and then the training is easy.
A Los Angeles native, Ms. Campbell, is involved with numerous community service organizations and has served as President of the Los Angeles Junior Chamber of Commerce, Board member of LA Area Chamber, Chairman of Options House and Board member of LA’s Best Friends.